Lexaria Hemp Corp. wants you to be extremely satisfied with your order, and we will gladly exchange or refund your order per our Return Policy. Notification of exchanges, refunds, damages or non-delivery must be made within 30 days from the shipment receipt date by contacting us Toll Free at 888-976-8482 or 602-445-2764 or by email at [email protected] Within two business days of contacting us to obtain a refund, you will receive an email containing an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package and send the unopened product back to our fulfillment center at the address provided in the RMA email.
In order for your refund to be processed the product must arrive at our fulfillment center within forty-five (45) days of the shipment receipt date. You are responsible for the return shipping costs. Once the package is received with the unopened product, you will be issued a refund. Your refund will be credited back to you based on method of original payment and may take up to 7-10 business days to show in your statement, depending on the speed of the processing bank or payment method. Any opened product cannot be returned. You will be charged for any opened or used product. Also, any discount or refund agreed upon with any of our customer service representatives is considered a final sale. Any packages received that do not contain an RMA WILL NOT RECEIVE A REFUND.
Please refer to the customer service email that includes the RMA number for the return address, if you have not received a response within two business days of your refund request, please call customer service for the return address, and the required RMA number and we will make notes on your account.
If the shipment is as a result of our error, we will gladly reship your correct items at no charge or, in certain cases, issue a refund. A free call tag may be issued to bring the wrong item back to our warehouse (customer must preserve packing slip and items ordered without disposing them for verification purposes) before reshipping your correct items or issuing a refund.